privacy policy

This Privacy Policy explains how Equestrian Style (“we”, “us”, “our”) collects, uses, stores and discloses personal information when you use our website and services, including the Members Area (“My Stable”) and Business Portal.

Site Owner: [Your legal entity name], ABN [ABN]
Contact: [support email]

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1) What information we collect

A) Information you provide

When you create an account or use features, we may collect:

  • Name, username, email address

  • Business name and business profile details (for business accounts)

  • Profile information you choose to add

  • Content you submit (horse profiles, results, listings, events, products, photos, notes, messages, comments/reviews)

B) Payment information

If you purchase a business package or upgrade, payments are processed by third-party payment provider eWAY.
We do not store full credit card details. We may store payment status, order details and transaction references.

C) Information collected automatically

When you browse the site, we may collect:

  • IP address and approximate location

  • Device and browser information

  • Pages viewed and actions taken on the site

  • Cookies and similar technologies (see section 6)

D) Third-party content and external links

Some product listings or banners may link to external websites. Those websites have their own privacy policies. We are not responsible for third-party privacy practices.

2) How we use personal information

We may use personal information to:

  • Create and manage member and business accounts

  • Provide My Stable, Business Portal, listings, events, products and messaging

  • Display your profile/listings/content as you choose to publish it

  • Communicate with you about your account, support requests, updates or important notices

  • Process purchases and upgrades, and apply package entitlements

  • Moderate content, prevent fraud, misuse or spam

  • Improve site performance, security, and user experience

  • Comply with legal obligations

3) What information is public vs private

Public (visible to other users/visitors)

Depending on your settings and what you publish, the following may be visible:

  • Business listings and events

  • Marketplace listings and/or products that you publish

  • Banner ads associated with your business account

  • Public profile elements you choose to show

Private (not public)

  • Private messages

  • Private notes

  • Account login details

  • Certain account fields not set to public

  • Administrative data (internal IDs, logs, security checks)

Please remember: if you include personal information inside public content (for example phone numbers in a listing), it becomes public.

4) Disclosure of personal information

We may disclose personal information:

  • To service providers that help us run the site (hosting, email delivery, security, analytics)

  • To payment processors and WooCommerce-related services to process orders

  • To contractors who assist with site maintenance (bound by confidentiality)

  • If required by law, court order, or to protect rights and safety

  • To investigate or prevent misuse, fraud, or security incidents

We do not sell personal information to advertisers.

5) Data storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Measures may include:

  • Secure hosting and access controls

  • Regular updates and security hardening

  • Monitoring for suspicious activity

No online service is completely risk-free. You are responsible for keeping your password secure.

6) Cookies and analytics

We may use cookies and similar technologies to:

  • Keep you logged in

  • Remember preferences

  • Measure site usage and performance

  • Improve content and features

You can disable cookies in your browser, but some site features may not work properly.

We may use analytics tools (e.g. Google Analytics or similar). These tools may collect usage information. Where possible, we use settings to reduce unnecessary data collection.

7) Marketing communications

We may send account-related emails (password resets, service updates, purchase confirmations).
If we send promotional emails, you can opt out using the unsubscribe link or by contacting us.

8) Access, correction and deletion

You may request access to personal information we hold about you and request correction if it is inaccurate.

You may request account deletion by contacting us at [support email].
We may retain certain information where required for legal, security or administrative purposes.

9) International disclosure

Some service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

10) Children

Our services are intended for users aged 18+ (or with parent/guardian consent). If you believe a child has provided personal information without consent, contact us.

11) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with an updated date.

12) Contact us

Questions, access requests or privacy concerns:
Email: [support email]

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